FAQ

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multi-location bike membership Bike Rent NYC

Frequently Asked Questions

When you serve over 400,000 people per year, there are going to be a lot of questions that need to be answered in order to provide the best possible customer service and experience. We provide the most important information about our services and policies within pages on the websites, however some questions are also frequently asked. Please see the following answers to those questions.

Questions?

Unanswered questions, contact Bike Rent NYC at: webmaster@bikerent.nyc or marketing@bikerent.nyc.

Can I pick-up a bike in one store and drop-off in another?

Yes, with our DAY PASS ADD-ON!
$5 + HOURLY or DAILY RATE
Valid for all hourly or daily rental periods.

For an additional $5 per bike, you can pick-up bike(s) in any of our four (4) shop locations and return bike(s) to any other shop location at the end of that rental period. You will be required to leave a $100 cash or credit card security deposit per bike, which will be returned to you when you return the bike(s) to another location. If you would like to keep the bike(s) overnight, adult and children’s bikes may also be rented for 24 hours at a time and returned to another shop location the following day. Ask store cashier for further details.

Learn more about Bike Rent NYC monthly and annual bike membership network.

Do I need to leave a deposit to rent a bike?

No, you are not required at this time to leave a deposit to rent bike(s) unless you are returning the bike to a different location as part of our bike network membership program. You will be required to leave your own valid drivers license or state or country issued official ID in order to rent bikes. You may also leave a copy of your passport if you do not have an appropriate drivers license or ID. Any ID is returned and any copies of passport will be destroyed in your presence, when you return the bikes. If you wish to return the bikes to a different Bike Rent NYC location, you must make arrangements in advance with the purchase of a bike network membership daily pass for $5. You will also be required to leave a $100 cash or credit card security deposit per bike, which will be returned to you when you return the bike(s) to another location.

Do I need to make a reservation to rent bikes?

No, you do not need to call or request a reservation when you rent bikes and purchase online and through the normal process. All bikes are offered on a first-come, first-served basis. We have +3000 Trek and Giant hybrid comfort bikes at 4 locations in New York City. We have yet to run out of hybrid bikes but you may want to confirm availability for a tandem or road bike with a specific shop. If you have special requests or questions about specific bikes or accessories (road bikes, tandems, child seat’s, etc.) you may call the shop directly during business hours.

Do you accept Big Bus New York pass?

We accept valid Big Bus New York – Big Adventure Pass at two locations; Central Park Bike Tours & Bike Rental (203 West 58th Street, NYC 10019) and Brooklyn Bridge Bike Tours & Bike Rental (145 Nassau Street, NYC 10038). Big Bus New York – Big Adventure Pass is valid for either a free 3-hour bike rental OR a 2-hour guided bike tour. All customers are served on a first-come, first-served basis; there are no reservations accepted or required for bike rental or bike tour. Big Bus New York – Big Adventure Pass is valid for a free 2-hour guided tour of either Central Park or Brooklyn Bridge.

Buy 1 Hour, Get 2 Hours Free Valid Big Bus New York ticket holders – any type of ticket.

Guests of valid Big Bus New York ticket holders (any type of ticket) also receive 20% off in-store pricing.

Learn more about free bike rental and free guided bike tours with New York.

Do you accept New York Pass?

We accept valid New York Pass at two locations; Central Park Bike Tours & Bike Rental (203 West 58th Street, NYC 10019) and Brooklyn Bridge Bike Tours & Bike Rental (145 Nassau Street, NYC 10038). New York Pass is valid for either a free 3-hour bike rental OR a 2-hour guided bike tour. All customers are served on a first-come, first-served basis; there are no reservations accepted  or required for bike rental or bike tour. New York Pass is valid for a free 2-hour guided tour of either Central Park or Brooklyn Bridge. Guests of valid New York Pass holders also receive 20% off in-store pricing.

Learn more about: free bike rental and free guided bike tours with New York Pass.

Do you offer guided bike tours?

Bike Rent NYC offers two (2) public guided bike tours lasting approximately 2-hours; Central Park and Brooklyn Bridge.

The Central Park Bike Tour is available to the public and runs 4x daily starting April 1st: 9am, 10am, 1pm and 4pm. The Central Park Bike Tour starts and ends at 203 West 58th Street, NYC 10019. Learn more about: Central Park Bike Tour.

The Brooklyn Bridge Bike Tour is available to the public and runs 1x daily starting April 1st: 2pm. The Brooklyn Bridge Bike Tour starts and ends at 145 Nassau Street, NYC 10038. Learn more about: Brooklyn Bridge Bike Tour.

Do you offer private tours?

Private 2-hour guided tours of Central Park and Brooklyn Bridge are available upon request and cost $75 per adult and $50 per child under 12. There is a minimum purchase for a private tour of $150 (equal to two adults). Private tours may are provided by experienced and licensed tour guides, and scheduled for your convenience. Private tours must be scheduled in advance and may be scheduled for the same day in some cases. Private tours may be provided in English or Spanish, ask about other languages. Contact representative by email at: webmaster@bikerent.nyc or call (917) 283-2453 to schedule private tours.

Do you provide bicycle helmets?

Yes, we provide bicycle helmets with bike rental and bike tours. You are encouraged to wear a bicycle helmet, which is provided free of charge and mandatory by New York State law for anyone under the age of 14.

Do you provide bike insurance?

Bike Rent NYC offers customer bike insurance for $2 per bike, per rental period. Accidents happen, tires can pop and rims can be bent; bikes eventually can break no matter how well they are maintained. Bike insurance for bike rental covers 100% of potential damage to bicycles caused by accidents, potholes and rough roads, and unanticipated wear and tear. Bike insurance cover 50% of the cost of replacement of the bike if lost or stolen. Includes limited on-site repair inside Central Park. Bike insurance is not required for bike tours, and a bike will be exchanged (inside the park) for the broken bike. If this is not possible for time or convenience, we will provide a credit for another tour – later that day or on the next day. This instance may delay the final return time of a bike tour group.

Learn more about bike insurance and road-side repair in Central Park.

Do you provide bike locks?

We provide bicycle locks with bike rental, free of charge. Locks are provided on request. If you need a bike lock, please ask for a lock when you see the cashier at check-out. One lock may be provided for up to two people. Locks are provided as they are available. We rarely run out of locks however we do not guarantee a lock will be available at the exact time of your rental. You may wait until a lock becomes available by asking the Manager to place you on “lock-standby”. Your rental period will start when you receive your lock(s) and bike(s). You will not require a lock for bike tours as the bikes will not be left unattended during guided tours.

What happens if the bike breaks while riding?

We offers customers road-side repair with bike insurance for $2 per bike, per rental period; which includes limited road-side repair in Central Park ONLY. If your bike breaks while riding anywhere; you must call the specific shop from where you rented the bike for assistance and inform us that you may be delayed in returning the bikes. We may choose to stop your rental period at that time, allowing you more time to return the bicycles. Bike insurance for bike rental covers 100% of potential damage to bicycles caused by accidents, potholes and rough roads, and unanticipated wear and tear. If you have any issues or questions, please contact by email: webmaster@bikerent.nyc or call (917) 283-2453 during business hours (M-F, 9-6).

Road-side assistance is available in Central Park ONLY, and on limited-basis, determined by availability of repair staff.

Road-side assistance is NOT available outside of Central Park.

Bike insurance is not required for bike tours, and a bike will be exchanged (inside the park) for the broken bike. If this is not possible for time or convenience, we will provide a credit for another tour – later that day or on the next day. This instance may delay the final return time of a bike tour group.

Learn more about bike insurance and road-side repair in Central Park.

What is your refund policy?

All bike rental and bike tour purchases are final and there are no refunds. Store credit may be allowed for 1 year from original rental date, but only with managerial approval due to inclement weather or NYC emergency. For general questions call the specific shop during business hours (8am – 9pm). You may contact Bike Rent NYC management if you have further questions, or call (917) 283-2453 Monday – Friday, (9am – 6pm).

What kind of bikes do you offer?

Bike Rent NYC provides adult hybrid bikes for men and women, children’s bikes in 4 sizes, tandem bikes for two-riders, and several models of tag-along bikes for pulling children, and road bikes for high-performance.

Featuring over 3000 top-of-the line newer Trek Verve and Giant Liv adult hybrid comfort bicycles. Fast and fun Giant and Trek hybrid comfort bikes features smooth-rolling wheels and a 3×7-speed twist-shift drive train to keep you moving quickly along on your adventure. The comfortable seats and suspension soaks up bumps, and the strong yet lightweight aluminum frame provides a sleek and speedy, upright ride. Available at all stores.

Our kid’s bikes are sturdy and safe and come in 4-sizes, training wheels are available. Available at all stores. Available at all stores.

Tandem bikes are for two people, and offer an opportunity for a less accomplished rider to enjoy the ride – great for couples. Available at all stores.

We also rent Giant Defy Road bikes featuring ALUXX aluminum technology and providing you the perfect blend of speed, comfort and control. Frame technologies include the OverDrive steerer tube for stiffness and sharp steering, plus a PowerCore oversized bottom bracket area for stiff, efficient power transfer. Available at 203 West 58th Street only.

Learn more about: bicycles, sizes and prices.

private bike tour Bike Rent NYC

More Information

Bike Rent NYC is now the most-popular place to rent bikes in New York City, offering great prices, top-quality Trek and Giant bikes, and friendly professional service. Take advantage of our daily pass add-on ($5) to pick-up in one location and drop off in another. Evaluate monthly or annual bike network memberships entitling members to unlimited access to bikes at all four (4) shops.  Learn more about Bike Rent NYC guided bike tours of Central Park, and guided bike tours of Brooklyn Bridge, Brooklyn Bridge Park and Greenway. We also offer special group bike rental rates and deals on group bike tours, call (917) 283-2453 to inquire.

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